The tenant told the tribunal she began lodging complaints about conditions at the property in 2017, but while some repairs were carried out that year, the majority of the issues went unfixed. In 2018, the tenant complained about holes in the floor in the living room, kitchen, dining room, laundry and hallway. She said she and her two young children – a toddler and a newborn baby – were unable to use many areas of the house as a result, including the laundry, a shower and one of the bedrooms. A second shower could only be used by using a bucket to catch the water and emptying it outside.