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Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions

Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions Share Article Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution. Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions We are happy to launch Agent Assist our latest service helping agents to better serve customers while they are on the call. This service will help to greatly accelerate agent interactions, a key aspect of our mission to transform the user journey during contact center interactions. BURLINGTON, Mass. (PRWEB) June 01, 2021 Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution aimed at reducing Average Handle Time and improving the time to successful resolution.

Zappix Partners with Lifesize to Provide Visual IVR Solutions

Zappix Partners with Lifesize to Provide Visual IVR Solutions Share Article Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring modern automation and innovation to contact centers. Zappix Partners with Lifesize to Provide Visual IVR Solutions Lifesize CxEngage customers have been impressed with Zappix’s ability to give customers a viable self-service option, free up agent capacity and help increase first call resolution. BURLINGTON, Mass. (PRWEB) March 09, 2021 Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications.

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