Royal Mail has blocked bonuses and share awards to senior executives worth £1.4million after painful delays meant mountains of parcels did not arrive on time over Christmas, The Mail on Sunday can reveal.
The postal firm said it took the decision after considering the impact of service failures, slower than planned modernisation and admitting revenue had been boosted by contracts to support the Government s pandemic response.
The festive chaos was described at the time as a strategic nightmare as pictures emerged of parcels piled high, and customers experienced weeks of delays. Royal Mail had already angered customers during the pandemic after Covid-related absences, high volumes of mail and social distancing caused significant logjams.
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