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ATLANTA, Jan. 28, 2021 /PRNewswire/ IDology, a GBG company, today released its Eighth Annual Fraud Report confirming the impact of rapid digitization driven by COVID-19 and revealing a 53% increase in fraud attempts across nearly every channel. The most targeted channel was mobile, with an astounding 89% increase in fraud attempts.
(PRNewsfoto/IDology)
For the first time in the history of IDology s Annual Fraud Report, identity verification was reported as the biggest challenge to combating fraud. As COVID-19 drove 84 million Americans online for services that were previously carried out in person, businesses faced an influx of new customers to onboard. In response, many appeared to loosen fraud controls in an effort to reduce friction and simplify onboarding, particularly for digital newbies. This loosening, combined with COVID-19 factors such as dispersed fraud teams, remote work, stimulus checks, and sophisticated phishing and synt