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Hypergrowth retailer automates digital shopper engagement with eGain

Hypergrowth retailer automates digital shopper engagement with eGain
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Ashu royVirtual assistantAgain innovationGain advisor desktopஅஷு ராய்மெய்நிகர் உதவியாளர்ஆதாயம் கண்டுபிடிப்பு

eGain Corporation: Hypergrowth retailer automates digital shopper engagement with eGain

eGain Corporation: Hypergrowth retailer automates digital shopper engagement with eGain SUNNYVALE, Calif., April 01, 2021 (GLOBE NEWSWIRE) eGain (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading cloud platform for customer engagement automation, today announced that a fast-growing online retailer leverages eGain for digital customer engagement automation. The multi-brand retailer was struggling to meet the soaring demand for customer service, fueled by rapid growth. True to its online business model, the company wanted to offer only digital customer service and had deployed a virtual assistant to that end. The chatbot, though, could barely do anything more than meet and greet shoppers. Moreover, the retailer was struggling with disparate channel silos, detracting from both the shopper experience and the contact center agent experience.

United statesAshu royMichael messnerAgain corpVirtual assistantAgain innovationGain advisor desktopGain virtual assistantGain superchatஒன்றுபட்டது மாநிலங்களில்அஷு ராய்ஆதாயம் கார்ப்மெய்நிகர் உதவியாளர்ஆதாயம் கண்டுபிடிப்புஆதாயம் மெய்நிகர் உதவியாளர்எ கா

Investegate |eGain Corporation Announcements | eGain Corporation: Hypergrowth retailer automates digital shopper engagement with eGain

A Private Investor is a recipient of the information who meets all of the conditions set out below, the recipient: 1. Obtains access to the information in a personal capacity; 2. Is not required to be regulated or supervised by a body concerned with the regulation or supervision of investment or financial services; 3. Is not currently registered or qualified as a professional securities trader or investment adviser with any national or state exchange, regulatory authority, professional association or recognised professional body; 4. Does not currently act in any capacity as an investment adviser, whether or not they have at some time been qualified to do so;

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eGain Corporation: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization

eGain Corporation: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE NEWSWIRE) eGain (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading cloud platform for customer engagement automation, today announced the results of their survey on customer experiences with IVR systems. The central finding was that legacy IVRs frustrate customers due to long hold times and their inability to resolve queries. Most customers zero out to a human agent, and upon escalation, bear the burden of repeating context to the agent. Adding to their frustration are the inconsistent answers consumers get across touchpoints.

United statesAshu royMichael messnerSheila mcgee smithAgain corpGain virtual assistantGain messaging hubGain suiteAgain innovationஒன்றுபட்டது மாநிலங்களில்அஷு ராய்ஷீலா மகீ ஸ்மித்ஆதாயம் கார்ப்ஆதாயம் மெய்நிகர் உதவியாளர்ஆதாயம் செய்தி அனுப்புதல் மையம்ஆதாயம் தொகுப்பு

Investegate |eGain Corporation Announcements | eGain Corporation: Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization

A Private Investor is a recipient of the information who meets all of the conditions set out below, the recipient: 1. Obtains access to the information in a personal capacity; 2. Is not required to be regulated or supervised by a body concerned with the regulation or supervision of investment or financial services; 3. Is not currently registered or qualified as a professional securities trader or investment adviser with any national or state exchange, regulatory authority, professional association or recognised professional body; 4. Does not currently act in any capacity as an investment adviser, whether or not they have at some time been qualified to do so;

United statesAshu royMichael messnerSheila mcgee smithAgain corpDeliver good experiencesUnderscoring needGain virtual assistantGain messaging hubGain suiteAgain innovationInvestegate announcementsInvestegate company announcementsEgain corporationGlobe newswireGlobenewswire and