eGain Corporation: Hypergrowth retailer automates digital shopper engagement with eGain
SUNNYVALE, Calif., April 01, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading cloud platform for customer engagement automation, today announced that a fast-growing online retailer leverages eGain for digital customer engagement automation.
The multi-brand retailer was struggling to meet the soaring demand for customer service, fueled by rapid growth. True to its online business model, the company wanted to offer only digital customer service and had deployed a virtual assistant to that end. The chatbot, though, could barely do anything more than meet and greet shoppers. Moreover, the retailer was struggling with disparate channel silos, detracting from both the shopper experience and the contact center agent experience.