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Brittany Monk / May 10, 2021 May 24, 2021 / 5 minutes of reading
We are encouraged to pursue education, even if it meant a news article, blog post, or short YouTube video every few days, and it was exciting to celebrate my WSET Level 2 certification with people who understand what those letters mean. Education has helped me build relationships with customers because I’m always excited to explain why they should get a specific vintage or what makes a particular vineyard so special.
Brittany Monk
I started working at Chatterbox in 2018 with a retail sales background and basic wine knowledge. I had never heard of telesales in general or Chatterbox specifically, but I was stoked when I got the call that I got the job! I wanted to dip my toes into the Wine Industry, and this was definitely the perfect place for me. Even if I wanted to be shy and hesitant, my new coworkers were enthusiastic in welcoming me to the family.