Page 4 - அமேசான் இணைக்கவும் News Today : Breaking News, Live Updates & Top Stories | Vimarsana
Zoom Bets on AI with $14 7 Billion Deal to Acquire Five9
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With $15B purchase, Yuan Zooms into call centers
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Zoom Buys Five9 for $14 7B to Boost Post-Covid Growth
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Whether it’s an e-commerce giant like Amazon or the local shoe repair shop, great customer experience (CX) is a key factor that differentiates a business from its competitors.
Consumers are programmed to expect the best service from companies. When a local shoe repair shop promises to have the shoes ready on Friday and delivers a day early, satisfied customers will remain loyal to that shop even if another one is located nearby or offers a cheaper price.
Businesses need to create amazing experiences…or die
Improving CX was the primary theme of the recent AWS Contact Center Day event. During one of the six sessions for the half-day event, host Shep Hyken, a customer service and experience expert, provided a couple of interesting data points from the recent
Managed services provider Versent has scored an Amazon Connect deployment with superannuation fund Rest Super.
Amazon Connect was brought in to enable Rest’s financial advisers to work remotely during the COVID-19 lockdown restrictions in Australia and continue supporting the company’s members with financial advice.
The uncertainty surrounding COVID-19 saw Rest’s interactions with customers increase 54 percent as share markets globally took a downturn in February and March 2020, as members sought reassurance about their retirement savings.
Rest, which stands for Retail Employees Superannuation Trust, said the volumes continued for “many months”, prompting the upgrade to a cloud telephony solution, and also pivoting to a new delivery model.