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PRNews OU: Alpha Serve Presents Power BI Connector for Zendesk

Kyiv, Ukraine (Newsfile Corp. - August 29, 2022) - In August 2022 Alpha Serve presented its first product for Zendesk Support. The newly released Power BI Connector for Zendesk will make it easier for

Zendesk for Service Review

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it.

Call Center Outsourcing Marketplace ArenaCX Becomes Zendesk Partner App

Call Center Outsourcing Marketplace ArenaCX Becomes Zendesk Partner App Once upon a time, companies needing more call center agents engaged outsourced teleservices providers (sometimes called business process outsourcers, or BPOs) to take on either all or part of a company’s customer support needs. While these services still exist, in recent years, the manner in which companies engage them is starting to look a little different. ArenaCX calls itself “the marketplace where contact centers compete to better serve your customers.” Just as Hotels.com vets and rates hotels and acts like a marketplace for travelers to find a room, ArenaCX does the same for call center work. The company believes there are many benefits to using a service like theirs rather than engaging outsourcers directly. For starters, there is more accountability for performance and quality. ArenaCX’s performance-based marketplace allows customers to easily trial and test new vendors.

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