This is increasingly important as customer services have become an essential online platform, both for support as well as for sales.
Nowadays, customers expect rapid responses when they contact a company’s support team, especially during the pandemic as internet usage has accelerated. And if businesses leave customers waiting, they may lose them to competitors and damage their brand reputation in the process.
Traditionally, responding to large volumes of customer service requests right around the clock hasn’t been the easiest task. But with a live chat solution, companies can speak to their customers in real-time. This software also enables them to automate responses to the most common questions and requests from customers.