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Customer Success Manager at Alloy Automation

Own the entire post-sales process, from starting a trial to closing the deal Talk with customers, understand their problems, and help them understand how Alloy can help them across use cases in fulfillments, marketing, loyalty, & more Demo and create Alloy workflows on the fly, answer technical questions about the platform s capabilities, & convince customers that this is the solution they ve been missing Create technical content such as prebuilt recipes, documentation, tutorial videos, & anything else that can enable us to scale onboarding Handle technical customer support tickets, help overcome blockers for customers who are getting started with Alloy Check in with larger customers, understand their needs and goals, & upsell them on additional workflows

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