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Google Releases AI-Powered Contact Center Solution

With the Google Cloud Contact Center AI Platform, Google now provides an out-of-the-box contact center solution.

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Predictive Analytics and Prescriptive Analytics Impact on the Call Center

Here we explore the ways predictive analytics and prescriptive analytics are being used in the call center today, and trends to watch for tomorrow.

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Get Ahead of the Customer Service Transformation Curve

Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front.

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Are Your Customer Experience Strategies Annoying Your Customers?

Are Your Customer Experience Strategies Annoying Your Customers?
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A Look at Predictive Dialing and How Can It Help Make Call Centers More Productive

A Look at Predictive Dialing and How Can It Help Make Call Centers More Productive
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