While Hydro-Québec crews are busy restoring power lines, Hydro-Québec social media managers have been hard at work, too. They've responded to hundreds of tweets from customers since the April 5 freezing rain storm. Most of those responses consist of updates or links to additional resources. They've also thanked customers for their patience and expressed gratitude for messages of encouragement. But, as Narcity Québec reports, Hydro's social media team also famously doesn't hesitate to engage with naysayers, often throwing back just as much sass and passive aggression as aggrieved customers lob their way. The result might be humiliating for rude Twitter users, but it's excellent entertainment for everyone else waiting in the dark.