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Submitting. Other large firms, such as Airbnb, have also had full refund policies. The CMA said it expected “all companies” to follow in the footsteps of the firms it had taken enforcement action against. Trading Standards has secured refunds for holidaymakers who had booked with LHH before the first lockdown. Following complaints from customers, the CMA investigated LHH and last year told those awaiting refunds they had considered their complaints and, as a result, would pass the information on to the Highlands Council Trading Standards Service (HCTS) for further investigation. Now an email sent to holidaymakers by HTCS and seen by The Scotsman has told customers who booked before the first lockdown they will be refunded.

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