a manager, then you need to make sure you re guarding your attitude. the whitings scrapped all the written handouts and put their training material online. you need to make sure, one, you re using all the digital things, that you re texting information, your schedules are on the internet and online, you ve got a facebook page and employee website that s open 24/7. we have to change the way we package information and how we deliver it. that s when the whitings moved their scheduling online, as well. the teens loved it and cut their management costs in half. i used to have one of our full-time managers in the summer, took him two full days to do the next week s schedule, now they re down to less than a day. it puts the responsibility of the schedule in the employees hands. and if they cannot make it to work, they have the ability to post their shift on a trade board. when ken and jeff told joe about it, he quickly adopted it for his candy shop. and there s no more questi