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Andrus Ristok
Representatives of the credit union movements in Poland, Estonia and North Macedonia shared stories of their digital transformation on a January 21 webinar presented by World Council and the Eastern European Regional Credit Union Center.
Achieving Credit Union Digitization in Central and Eastern Europe focused on how both credit union systems and individual credit unions in the region have approached providing digital online and mobile services for their members.
Launching a shared platform
Andrus Ristkok, a Board Director and former CEO at the Estonian Union of Credit Cooperatives (EUCC), shared how his organization created Baltic Shared Services (BSS) Ltd. a separate entity that integrated a digital back office system and payment engine with internet banking opportunities for financial institutions.
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Credit unions are taking proactive steps to implement digital technology due to the COVID-19 pandemic while consumers are increasingly thinking differently about how they access financial services both of which will only accelerate the delivery of digital channels.