Job title: Customer Service Agent Team: Customer Service Location: Groningen, NL Environment: On-site or Hybrid (minimum 3-days per week in office) Timezone: CET Language: Our business language is English but you will need fluency in one of the .
May 19, 2021
My Client based in Kensington, JHB is looking for a Workforce Planner to manage their Customer Services Agents. This is a contract position.
You must have Live Chat experince
Must have worked as a Workforce Planner for more than 2 years
Must have online/ retail/ customer services experience on calls and EMAIL
Must be immediately available, this is a 3 month contract and could be extended on a month to month basis
Must be available to start 1st June 2021
To deliver effective & accurate reports detailing key performance indicators and commentary relating to workforce and shift performance, identifying the proposed and actual shift efficiency factors and clearly stating all assumptions applied.