/PRNewswire/ The "The Importance of Workforce Optimization in Modern and Agile Contact Centers" report has been added to ResearchAndMarkets.com s offering..
Enterprises and large scale companies that use CRM solutions should consider a number of simple integrations to boost customer experiences and general productivity.
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Zappix Unveils Agent Assist for Simplified Customer Service
Customer service solution provider Zappix has revealed a new automation tool designed to reduce resolution times for customer inquiries using artificial intelligence.
“Agent Assist”, the company’s latest solution, allows customer service agents to provide assistance tools to customers through standard text messages in an effort to provide a convenient method of interaction. Through Agent Assist, contact center employees can send out text messages with Zappix On-Demand App, which customers can use to complete standard operational tasks, such as making payments, filling out forms, and uploading photos. We, at Zappix, continuously expand our product portfolio and strive to deliver the best customer experiences possible, said Yossi Abraham, Zappix President. We are happy to launch Agent Assist our latest service helping agents better serve customers while they are on the call. This service will help to greatly ac