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Why Last Mile Service is Essential for Customer Satisfaction in NYC

Why Last Mile Service is Essential for Customer Satisfaction in NYC
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Creating respectful workplaces for nurses in regional acute care setti by Natasha Hawkins, Sarah Yeun Sim Jeong et al

Aim: To examine self-reported exposure and experiences of negative workplace behaviour and ways of coping of nursing staff before and after educational workshops. Design: A Quasi-experimental design. Method/Setting/Participants: Data were collected pre- /postworkshops using a structured questionnaire. Nurses (N = 230) from 12 units in four regional acute care hospitals were invited to complete a pre-intervention survey. Educational workshops were then implemented by the organization at two of the hospitals, after which, follow-up surveys were undertaken. Results: There were 74 responses in the pre-intervention and 56 responses in the postintervention time period. There were 111 participants who attended the educational intervention, 20% (n = 22) completed the follow-up survey. Participants were more likely exposed to work-related bullying acts and they used problem-focused coping strategies and sought social support as a way of coping when exposed to the negative behaviours. Overall, t

A conflicted tribe under pressure: A qualitative study of negative wor by Natasha Hawkins, Sarah Yeun Sim Jeong et al

Aim: This study explored workplace interactions of Australian nurses in regional acute care hospitals through an examination of nurses' experiences and perceptions of workplace behaviour. Design: This research is informed by Social Worlds Theory and is the qualitative component of an overarching mixed methods sequential explanatory study. Methods: Between January and March 2019, data were collected from 13 nursing informants from different occupational levels and roles, who engaged in semi-structured, in-depth, face-to-face interviews. Data analysis was guided by Straussian grounded theory to identify the core category and subcategories. Results: Theoretical saturation occurred after 13 interviews. The core category identified is A conflicted tribe under pressure, which is comprised of five interrelated subcategories: Belonging to the tribe; ‘It's a living hell’; Zero tolerance ‘it's a joke’; Conflicted priorities; Shifting the cultural norm. Conclusion: This stu

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