hour until, unfortunately, it hit a mountainside, and 505 people lost their lives in that accident and it is the world s worst single aircraft accident. none of it was the fault and the reaction injapan airlines was a deep sense of loss of their colleagues and it had a profound effect on them but also on aviation safety globally. withinjapan airlines, about 20 years later, employees were saying we are perhaps getting what it is like to get it wrong. we have new employees coming in who perhaps assume aviation is safe and it is not. not because all of that huge effort that actually goes into keeping it safe. we want to remind people what goes into it, so they created a centre in their corporate headquarters, a safety promotion centre including artefacts from that accident, from some of the letters that passengers wrote before the aircraft eventually crashed. and every employee, whatever level in