Malawi: Consumers Take Escom to Task Over Poor Service Delivery allafrica.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from allafrica.com Daily Mail and Mail on Sunday newspapers.
December 16, 2020 Duncan Mlanjira – Nyasa Times 12 Comments
Electricity Supply Corporation of Malawi (ESCOM) developed an ambitious customer service charter in 2014 but it was kept from public scrutiny all these years until now that the Tonse government has tasked its new Board of Directors to embark on a serious business oriented turnaround strategy.
CAMA Executive Director John Kapito
Some of the participants
ESCOM’s Commercial and Customer Service Senior Manager, Wiseman Kabwazi
The power utility service provider is now engaging with stakeholders and the public to review the customer service charter that was kept under wraps for six years to ensure that the corporation lives up to the expectations of its consumers in line with the new reforms.