The struggling digital title and closing provider is set to receive up to $24.5 million with earnouts "based on the retention of specified employees" by WFG.
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In 2017, WFG set out to measure customer experience (CX), discovering Net Promoter ScoreSM in the process. What WFG’s leadership loved most about NPS® is that it provides a baseline for comparing the experience they provide against that of leading companies in other industries. Six years later, WFG maintains a “World Class” customer satisfaction rating. Read about WFG’s CX journey now.