Cracker Barrel has been ordered to pay $9.4 million in damages after staff served a customer sanitizer instead of water. But the restaurant chain will only have to pay a fraction of that amount.
William Cronnon was having lunch at a Cracker Barrel in Marion County in April 2014 when he took a sip of what he believed to be water. He immediately realized it was not ice water but some chemical that caused a burning sensation in his mouth and esophagus.
A Tennessee man was awarded more than $9 million after he was served a cleaning agent instead of water at a Cracker Barrel, leaving him with long-term health issues, including injuries to his mouth and esophagus.