Southern New Hampshire University is well known for innovation in online learning, but prior to the pandemic, the institution had less than 100 employees working remotely, and had only just begun building out its remote work policies. In March 2020, the abrupt shift to fully remote work required a new approach to employee engagement. We spoke with Jennifer LaFountain, director of employee experience at SNHU, about how the institution is developing a culture that allows employees to feel connected no matter where they are located.