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PSC probes how utilities notify public of outages

West Virginia s Public Service Commission investigates utility, cable outage notifications

CHARLESTON, WV (WOWK) – The Public Service Commission of West Virginia has launched a general investigation into how utility and cable companies notify their customers of service outages. The PSC is giving 14 regulated utility companies 20 days to respond to an order to explain how they notify customers who are affected by an outage. […]

Public Service Commission of West Virginia investigates process behind outage notification

CHARLESTON, WV (WVNS) — Multiple utility companies are involved in an investigation regarding how they notify customers affected by service outages. An investigation was launched by state regulators into service outage notifications from cable and utility providers. 14 regulated utilities were notified by the Public Service Commission of West Virginia that they need to explain […]

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