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Coates Group webinar addresses future trends, disruptors in customer experience Customer s expectations are constantly changing as disruptive trends and technologies enter the market. During a live webinar, , Wes Fagan, chief experience officer, Coates Group and Rob Cervetto, experience designer at Coates Group discussed future trends, disruptors and how they re changing the landscape of customer experience. Image via iStock.com March 5, 2021 Customer s expectations are consistently evolving, especially in our new reality of social distancing and COVID-19 rules. Some of the trends influencing experiences include development in customer footprint, more immersive interactions, transformations in business operations and more, which are all disrupting businesses operations.

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