part of life. reporter: and so typical that in the 30 minutes we were at this walgreen s, we watched three people, including this man, steal. did that guy pay? did that guy pay? no. reporter: he didn t pay. walgreen s says this richmond neighborhood store with aisles of products like mustard locked behind plexiglass as the highest theft rate of all their nearly 9,000 u.s. stores, hit more than a dozen times a day when thieves turn to cleaning out ice cream and frozen burritos, workers resorted to the chains. they were ordered down by corporate because of the negative messaging. but walgreen s isn t the only retailer impacted in san francisco. at this store, frozen food is controlled with a cable lock. fake eyelashes locked behind