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Hotel Electronic Distribution Network Association (HEDNA) publish a comprehensive specification document and schema messages to standardize the way business to business (B2B) payments are processed today in the hospitality industry.
With many advances and innovations in the distribution channel, payments have not evolved at the same pace as some other technologies due to their complexity. With many forms of payment used in the indirect sales channel, each one of them comes with different payment and processing instructions which ultimately lead to inefficiencies and overhead costs.
These inefficiencies may include technology that does not always support the transmission of payment data required for compliance and regulatory reasons, post-booking reservation changes, limited or non-existing technology to transmit payment instructions in the reservation and loss of revenue or anticipated profit due to manual and legacy processes and technology.