healthcare, financial services, and retail sectors
NEW YORK, March 2, 2021 /PRNewswire/ - Voxco, a global leader in cloud and on-premise omnichannel survey software, announced today that it has been recognized in the Now Tech: Voice-of-the-Customer (VoC) Vendors, Q1 2021 report published by leading independent research firm Forrester Research, Inc.
Forrester based its analysis of the VoC market on vendor presence and functionality. Customer experience (CX) professionals can use the report to better understand the value they can expect from VoC providers. Among the report s takeaways:
VoC tools help manage the complex challenges of a CX program by supporting six key competencies: research, prioritization, design, measurement, enablement, and culture.