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CAPITOL REPORT: The 33rd Alaska State Legislature is underway

Hello from Juneau. The first session of the 33rd Alaska State Legislature convened on January 17 and work in the Senate is underway. Over the coming months, we will debate

Kachemak bayUnited statesKodiak islandKenai peninsulaState of alaskaHalibut coveTim lamkinDoug gardnerKatrina mathenyJenny martinSenate presidentServices committeeSenate rules committeeSenate committee onCommittee on legislative ethicsAlaska community foundation

Food stamp, Medicaid backlogs still loom large

State lawmakers conduct first hearing into state’s struggles processing public assistance applicants.

United statesMark sabbatiniEmily ricciHeidi hedbergMark sabbatini juneauSenate health social services committeeSupplemental nutrition assistance programAlaska department of healthDivision of public assistanceAlaska division of public assistanceDepartment of healthA virtual call centerSenate health and resources committee onHungry alaskansHealth commissioner heidi hedbergPublic assistance

Functionalities That A Call Center Software Must Fulfill

Functionalities That A Call Center Software Must Fulfill

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Latest COVID spike continues to grow in Schenectady County, most of upstate – The Daily Gazette

When Credibility Matters

New yorkUnited statesEllis hospitalDavid liebersRory flumanCenters for diseasePublic healthDepartment of healthVirtual call centerDisease controlSchenectady countyDaily gazetteCounty public health directorCounty manager rory fluman

A Detailed Guide to the Modern Call Center

Today, almost all organizations handle both email and telephone queries. This means the call center and contact center labels are often used interchangeably.

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