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Commercial AI-powered NLP chatbot by CIMB now available to Malaysian SMEs
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NLP, or natural language processing, is a sub-set of artificial intelligence (AI), where computers can comprehend text and spoken words just like a human can. It’s not exactly new tech though it’s been around for a long time but has recently seen an increase in uptake and real-world, customer service applications.
This trend of using AI, especially with chatbots is picking up steam in the banking and financial services industry (BFSI), especially since these institutions deal with customers all the time. Recently, Malaysia’s CIMB Bank Berhad and CIMB Islamic Bank Berhad (CIMB) introduced a commercial NLP-powered chatbot for small and medium enterprise (SME) customers.
Digital Banking Solution Provider CIMB Launches New Platform for Asian SMEs to Streamline Operations
CIMB Bank Berhad and
CIMB Islamic Bank Berhad have introduced
CIMB CNY Go Digital for SMEs. This new product should help Asian businesses that are still facing challenges due to the COVID-19 pandemic, including those companies that are struggling to offer certain services because of implementation of the Movement Control Order (MCO) in Malaysia.
With this product launch, CIMB aims to further strengthen its efforts to offer seamless digital solutions for SMEs.
CIMB has also teamed up with Shopmatic, a digital commerce solution provider based in Southeast Asia. Through the partnership, both companies aim to help SMEs with increasing their online sales through a B2C platform designed to serve a wider audience.