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The ToysRUs community, for one, was a lot of help, as I could chat with them to ask if they still had stocks of some figure I was looking and they would point me to the nearest branch. I could then call the branch and arrange for pickup. I didn’t…
At the height of the COVID-19 pandemic, especially during the lockdowns, businesses big and small saw the rise of conversational commerce (c-commerce) as it allows any brand to quickly respond to their target customers’ needs in a way that is more natural and personal. As more businesses and bor
Editor’s note: The author is the Senior Director of Business Messaging Solutions at Rakuten Viber. THERE are many metrics or indicators that define the success of a business, and monitoring and maintaining them can help track growth and performance, identify possible issues before they even cause harm to the business,…