beyond stunning that we are at 2013 and these claims are going through and these waits and processeses that seem to be like 1961? i think the important thing to look at is a little bit of a history. we have given, the congress, in democratic congresss, and republican congresss, everything that the department has asked for whether it s money or people or technology or hardware. we have given it to them. something is breaking down somewhere. i think what is happening there is a fear within the system to be able to move those out that aren t able to do their job. it s not fair that a veterans file would sit literally two years without ever being opened for for the first time. paul said 97% remain on paper and seems ludicrous to me in this day and age. finally the v.a. is working on a system that will do that. paul just said one of the big issues out there is the department of defense is pushing back with v.a.