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KALAMAZOO, Mich., May 11, 2021 /PRNewswire/ Easy On Hold announced today that it has engineered a cloud-based music on hold queue SIP stream into Broadsoft-based TPX Communications, one of the nation s premier managed services providers. The achievement means that TPX customers can now load a live stream URL from Easy On Hold without a need for external devices.
The solution solves four of the biggest hurdles of enterprise contact center and telecom teams:
Eliminating the need to manually load music on hold queue audio files
Reducing points of failure on networks by eliminating external devices whenever possible