running about 2,000 to 3,000 crossing right night. now we re only seeing about 100. we know there s tens of thousands of people that want to come across and they re not coming across. why is that? we re trying to make sure the restrictions are not on the jordanian side. reporter: this is one reason why jordan might want less refugees. one year ago this was built to hold 5,000 syrians. now it holds 23 times that number. a fraction of the half million in jordan. top border official denies there s any closure and says violence in syria can cause numbers of refugees to fluctuate. we ve not received any order to close the border. there is a reorganization of our work. something must be wrong if this vael treally is the only way ou.