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Trial finds mixed success of chatbots in improving COVID-19 vaccine confidence among Asians

Expert Comment – Mixed effectiveness of chatbots in increasing COVID-19 vaccine confidence in Asia

Chatbots had mixed success in improving COVID-19 vaccine confidence and acceptance among the most hesitant individuals in Asia, according to a new randomised control trial. In a cohort of over 2000 guardians of children and seniors who were unvaccinated or had delayed their vaccinations in Thailand, Hong Kong and Singapore during the first half of 2022, using a vaccine-related chatbot for a week had no overall beneficial impact on improving vaccine confidence. However, a few Thai parents reported a protective effect against a decline in confidence in vaccine effectiveness.

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