from a long tour of duty, with really critical needs. but the v.a. has not updated the sort of feedback loops, the linkages by way of technology so you don t have a separate database over in the department of defense and a brand-new database in the v.a. without the openness and transparency to actually tell the v.a..ed administrators and managers that hey, we have a growing back dog, especially for veterans who need help because they have a cancer diagnosis. we don t have enough doctors that can actually fill this need, flfr we need to do some emergency vouchers or what have you so that people can get the medical help they need. and these are all things that i ve learned to do and other department enagencies, in our own state and b corrections with a unified case management system, we had the bors backlog actually for processing building permits. we went from the worst to the best. wait times.