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In today's digital age, the federal government has made customer experience (CX) an essential element of public service delivery.

United statesSecurity administrationHigh impact serviceDepartment of veteransService standardsHigh impact service providersVeterans experience officeVeterans affairsGovernment throughFederal customer experiencePresident bidenExecutive branchSocial securityCurrent federalUtilizing customer feedbackData driven decision making