CHICAGO (WLS) The unprecedented volume of holiday mail sent by USPS this year isn t the only reason for persistent postal delays. Chronic understaffing and capacity challenges are the foundation.
Leon Paramore waited for nearly three weeks for a package sent by two-day Priority Mail. After endlessly tracking, several phone calls and even filing a claim, the package arrived Monday. Yesterday. That s correct. And it was sent out on the 10th. That s totally unacceptable, he said.
Paramore is no stranger to mail delivery issues, nor is he unsympathetic. A former postal manager himself, he understands the challenges the U.S. Postal Service faces. But he doesn t understand pictures like one taken at the Grand Crossing post office showing boxes of undelivered mail.