iProov Research: U.S. Banks Missing Out on Online Growth Opportunities
Newly released research from iProov, providers of biometric authentication technology, suggests many banks are falling short in delivering digital convenience to their customers.
Online Banking in the U.S.: How 20 of America’s Top Banks Are Balancing Security and User Experience For Digital Account Access focuses on the range and usability of online services offered to existing customers. Researchers looked at 39 data points, including how easy it was for a customer to move money, request a new debit card or change personal details online. The first part of the research, which looked at the onboarding process for opening accounts with each of the 20 banks, was released in October.
Press release content from Business Wire. The AP news staff was not involved in its creation.
iProov Research: U.S. Banks Missing Out on Online Growth Opportunities
February 3, 2021 GMT
iProov Research: U.S. Banks Missing Out on Online Growth Opportunities (Graphic: Business Wire)
CATONSVILLE, Md. (BUSINESS WIRE) Feb 3, 2021
Newly released research from iProov, world leaders in secure biometric authentication technology, highlights that many banks are falling short in delivering digital convenience to their customers.
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iProov Research: U.S. Banks Missing Out on Online Growth Opportunities (Graphic: Business Wire)
Online Banking in the U.S.: How 20 of America’s Top Banks Are Balancing Security and User Experience For Digital Account Access focuses on the range and usability of online services offered to existing customers. Researchers looked at 39 data points, including how easy it was for a customer to move money, request a new debit card or change personal de