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Maximizing customer adoption outcomes in emerging industrial markets v by Munyaradzi W Nyadzayo, Riza Casidy et al

Purpose: This paper aims to examine how suppliers doing business with customers in emerging industrial markets can leverage their innovativeness to foster trust and commitment toward maximizing customer adoption behaviors. Design/methodology/approach: Based on commitment-trust theory, this research uses survey data collected from a large sample of Chinese business-to-business executives, which were then analyzed using three-stage least squares simultaneous estimation models and PROCESS. Findings: The results show that supplier innovativeness can help customers build trust in a supplier. Consequently, a reciprocal commitment is forged among customers that manifest in favorable adoption decisions, including a higher willingness to pay premium prices. Notably, this approach is beneficial when robust interfirm communications are difficult to establish. Originality/value: Innovation decisions in interfirm relationships are important for suppliers doing business in emerging markets. This is

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