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Transcripts For CSPAN3 United Airlines CEO Apologizes For Breach Of Trust 20170504

Them. Okay. All right. Are you able to tell us what they communicated to Law Enforcement regarding the customer on united 3411 . They say this person is disruptive and needs to be removed or did they this person wont take 800 and needs to be removed . The protocol called for asking for assistance from local Law Enforcement. Thats wrong. What changes have been made in records to offering alternative solutions you made your problem the customers problem in this particular case. So i think hearing from you all, how youre not making problems you have about getting your staff somewhere and making it a customer putting the solution on the customer to solve your problem about getting the staff somewhere is important. It goes to everybody. I couldnt agree with you more. This is why our crew members, unless they check in 60 minutes before, it is what triggered this whole event. Can you help me understand what we expect to see from southwest on may 8th or 9th with regards to the upgrade . We had

Transcripts For CSPAN3 United Airlines CEO Apologizes For Breach Of Trust 20170504

Them. Okay. All right. Are you able to tell us what they communicated to Law Enforcement regarding the customer on united 3411 . They say this person is disruptive and needs to be removed or did they this person wont take 800 and needs to be removed . The protocol called for asking for assistance from local Law Enforcement. Thats wrong. What changes have been made in records to offering alternative solutions you made your problem the customers problem in this particular case. So i think hearing from you all, how youre not making problems you have about getting your staff somewhere and making it a customer putting the solution on the customer to solve your problem about getting the staff somewhere is important. It goes to everybody. I couldnt agree with you more. This is why our crew members, unless they check in 60 minutes before, it is what triggered this whole event. Can you help me understand what we expect to see from southwest on may 8th or 9th with regards to the upgrade . We had

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