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Costliest biscuit ever: ITC ordered to pay Rs 1 lakh over one less biscuit in packet

ITC Limited has been asked to pay Rs 1 lakh to customer for packing one biscuit less than advertised on a packet of Sunfeast Marie Light.

Biscuit Blunder: How 1 biscuit cost FMCG behemoth ITC Rs 1 lakh, ET Retail

ITC s legal counsel cited the Legal Metrology Rules of 2011, which allowed a maximum permissible error of 4.5 grams for pre-packaged commodities. However, the forum ruled against this argument, stating that such exemptions were applicable primarily to volatile products and not to items like biscuits, which do not lose weight over time.

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