Hotel Henry Urban Resort Conference Center Salutes Maestro PMS Ease of Use, Service and Support
Sister property, Mansion on Delaware Avenue, also relies on the company’s cloud hosted browser-based property management system and its exceptional 24/7 Diamond Plus service
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Mansion on Delaware Avenue Photo: NORTHWIND-Maestro
Markham, Ontario In a post pandemic world, only the most service-oriented businesses will survive. Putting customers first, nurturing empathy, being proactive, prioritizing communications, boosting training, and practicing patience must be the fundamental ingredients of a customer service culture in the new normal. It is those components that Umit Uyghur, director of rooms and regional director of revenue and optimization at the Hotel Henry Urban Resort and Conference Center, said he values from Maestro. The national historic landmark is leveraging Maestro s cloud-based property-management system to support guests enjoying