Uber driver with newly shaved head loses job due to failure of facial recognition, THIS is what the company said
The Hyderabad resident, had joined Uber in 2019 and has a 5.67 star rating on the app for completing nearly 1,428 trips till date. Before and after picture of Srikanth. (Source: Twitter/Shaik Salauddin)
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Updated: Apr 2, 2021, 12:34 PM IST
In today’s day and age people rely heavily on cab aggregators for short-distance and long-distance travelling purposes. These cab applications use Artificial Intelligence and online technology for its functioning which oftentimes paves way for error.
Srikanth, a Hyderabad-based Uber driver, was recently on the receiving end of the shortcomings of Artificial Intelligence.
Uber driver claims he was locked out of app after shaving head
3 hours ago
Uber driver Neradi Srikanth was locked out of his driver account after he had his head shaved in Tirupati, the Telangana Gig and Platform Workers Union (TGPWU) said in a press note on Thursday. TGPWU alleged that the facial recognition software used by Uber to routinely verify drivers failed when Srikanth tried to log in after shaving his head. Asa result he has not been able to drive his car on the ride-hailing service for 34 days, even as he tried approaching an Uber office for help.
Uber driver claims company kicked him out when app failed to recognise him after haircut, Uber denies
An Uber driver in Hyderabad claims he lost his job when the Uber app AI failed to recognise him after he got his hair cropped short. Uber, however, denies the allegations and says the driver was banned due to violations of its guidelines.
Ankita Chakravarti | April 2, 2021 | Updated 13:34 IST
Highlights
Uber denies allegations and says the driver violated guidelines.
The driver s plight on social media showing his old and new photo has gone viral.
Srikanth, an Uber driver who no longer has access to the platform, is viral on social media. Reason: his claim that he has been removed by Uber from the company s platform for drivers because the Uber app AI failed to recognise him after he got his hair and beard cropped short. The company denies claims made by Srikanth.
Uber driver claims facial recognition app locked him out of system after he tonsured his head
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Company denies charge, claims he repeatedly violated community guidelines
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Company denies charge, claims he repeatedly violated community guidelines
An Uber driver who went on a pilgrimage to Tirupathi, and returned with a tonsured head, and shaved beard, per religious customs, claimed that he was locked out of the system as a selfie he uploaded, a part of the logging-in process, failed to identify him and was rejected by the company’s facial recognition system. The company has denied the claim.
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Uber, one of the leading cab-hailing services, employs hundreds and thousands of drivers, who earn their daily bread through the platform. Uber has faced its fair share of controversies, but has also gained positive press in different ways. A recent incident about an Uber driver has come to light that highlights a flaw in the platform s facial recognition algorithm.
A safety feature in Uber s app turned barricade to this driver, who has reportedly been working with the company for over 1.5 years with a 4.67-star rating for 1428 trips. In a Twitter thread by Indian Federation Of App Based Transport Workers chairman Shaik Salauddin, an incident of one Srikanth came to light, who was allegedly blocked by Uber after he changed his appearance. Srikanth had visited Tirupati recently, where he shaved his head, and when he returned and tried logging into Uber, the algorithm allegedly failed to recognize him.