Pg e was not able to manage such a large power shutoff map. Reporter call centers were overloaded. Some officials were left in the dark. Pg e said they had to pull the plug to prevent their power lines from sparking a dead lie wildfire. Communicating with the customers with as much know tess as possible. Reporter the apology was not enough for regulators who accused pg e for failing. You need to get there now, not at the end of the year. How many counties have you talked to. I understand that theyre trying to save homes, but i mean, businesses should be reimbursed. Reporter he had to close his taco shop in oak land hills for two days. Factor in the food that went to waste. Chicken, ground beef, fish. Fish goes bad quickly. Reporter he said it cost his family 10,000 and hopes they learn a lesson. They dont care what we spend for food. Reporter melissa colorado, n nb k nbc news. Our reporter has been covering paekd for more than a decade. Jackson, whats in the fine print. What else did p