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As Singapore surges towards a 97 per cent digital ID adoption rate, Australia stands at its own digital tipping point. While Singapore thrives under centralised governance, experts are calling for a cohesive digital ID ecosystem for Australia's federated structure. At stake is an opportunity to assume global leadership in digital ID through a consumer-led approach. “The Australian Competition and Consumer Commission (ACCC) is in many ways the 'superhero of regulators', because our future success depends on protecting the individual; it's their data,” former NSW customer service and digital government minister Victor Dominello said.

Emma hoganAshley diffeyVictor dominelloConsumer commissionDepartment of customer serviceTech council of australiaFramework for digital identitiesAustralian competitionTech councilIdentity mattersDigital identityPing identitySingpass digitalCustomer serviceTrust frameworkDigital identities