meeting in richmond, virginia, and one of the most telling questions came from a small business owner who runs a tree care firm. he told me how hard he works and how busy he was, how he doesn t have time to pay attention to all the back and forth in washington. and he asked, is there hope for us returning to civility in our discourse to a healthy legislative process? jenna: pretty good question, right? do you ever wonder if these people are real? we actually found the guy that the president was talking about. his name is scott turner, he s the president of true timber, it s a tree care company based in the richmond, virginia, and, scott, you exist! yes. [laughter] jenna: you re here! how does it feel to have the president repeat your story and talk about you in a national news conference? it was very flattering. i did feel like at the time in the town hall i was part of that it changed the tone of the town