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At PA s 988 call centers, crisis counselors offer empathy, and juggle limited resources

Calls are up, but many 988 call centers lack resources to offer in-person help : Shots

In a mental health crisis, a conversation with an empathetic listener can be live-saving. But when someone needs in-person help, there s a shortage of resources in many parts of the country.

At 988 call centers, crisis counselors offer empathy — and juggle limited resources

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