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Ticketmaster will work to improve its online buying process in response to the difficulties Green Bay Packers fans had in acquiring limited tickets to last season s two playoff games at Lambeau Field.
However, the company told the team that most of the problems fans experienced were the result of user error and outside the company s control.
The situation was exacerbated by there being so few tickets and a lot of people who wanted them. Nearly 11,000 eligible season ticket accounts vied for 1,600 pods representing 6,500 tickets. The Packers allowed limited numbers of fans for the two home playoff games because of the coronavirus pandemic. Paying fans were not allowed for any regular-season games during the 2020 season.